Refunds on Returns:

After being shipped, refunds will only be processed on material with an approved RMA. Any material returned without an approved RMA will be declined a refund and held for no more than 30 days for the customer to retrieve, at which point it will be considered abandoned.

Once a return is received, our team will inspect it to ensure all products are in new condition. All products deemed in new condition will be eligible for a full refund, minus a 25% restocking fee. Please allow 72 hours from the time we receive your return for us to inspect the return. Refunds will be issued back to the original payment method used to complete the purchase and may take 7-14 days to process.

Return Policy

No returns will be accepted on clearance, discontinued, or special products.

On all other products, returns are accepted up to 365 days after the date of purchase. A restocking fee of 25% the total cost of the material will be applied on all returns. The purchaser is responsible for scheduling their own freight and packaging the material to be returned. All returns are subject to inspection prior to being accepted, and any boxes or pieces that are deemed not in original condition will be rejected and held for the customer to pick up for 30 days, after which it will be considered abandoned and disposed of. All returns must be approved by Tile Mart prior to shipping, and a return authorization form must be approved. To begin the return process, please click here to be taken to our return authorization form.