Initially, four boxes of my order were broken; I had reported it; the shipper had reported it; Tilemart responded, but I had not received a refund or replacement.
Neal helped me resolve this issue just in time for the tile installation ! The tile is gorgeous.
I used to live in Algiers, Algeria, and this tile reminds me of my former home.
The damaged tile was due to the boxes not being tightly wrapped and sealed in plastic, during the winter months. This error was not repeated. I am very happy with the tile, and I am deeply appreciative to Neal for addressing this small problem.