Terrible customer service. At first I thought they were really responsive when I asked for the actual tile dimensions. But once I placed my order it all stopped. I received the package on 8/8/24, but had lots to do. We took it in and didn't open it until today, 8/15/24. Opened it up and noticed that only 6 tiles out of 17 in the box were whole. The rest had cracked corners or were busted. So I contacted their support and I was told that they only give 5 days for damage claims, so sad, so bad. I contacted UPS to try to start a damage claim, but was told that whoever the shipper is they didn't submit the manifest of this shipment, so until they do a claim can't be filed? Wow. So I contacted my credit card company who file a dispute on my behalf. I felt bad to do this to a small outfit. Things are tough these days for all of us. But I don't think it is good customer service. Their 5 day rule is ridiculous because even UPS gives you up to 60 days upon receipt to initiate a loss or damage claim, no matter if concealed or not. This box of tile would have been covered 100% under the UPS Ground included protection which is up to $100 + original shipping charges. I don't really understand what the big deal is here. This tells me that this is an amateur shot that gives a rats behind about their customers. Furthermore the quality of the tiles advertised as floor tiles was lousy. This domes not mean that all of their tiles are lousy quality, but those sure were. Anyway, Long story short: I can't recommend them at all.
